On Thursday June 14th, we proceeded with a hardware configuration change that, regrettably, ended-up degrading our service. This was particularly evident in Google Analytics, where you might notice missing transactions. We sincerely apologize for this, and have reverted the hardware back to its previous configuration as soon as we were made aware of the problem, early this morning. We are closely monitoring the situation, but it does seem to have completely resolved the issue. We will issue an update when we have truly confirmed things are back to normal.
We are looking into what caused this disruption, especially since this hardware modification should have improved the service, not deteriorated it. Rest assured that we will get to the bottom of this, and will learn from this to install new processes to prevent this form happening, or at least be warned faster. We are always dedicated to offering you the best service possible, and this hardware modification was another step in that direction, that backfired. But our commitment to you stays the same, and we will find new ways to make your Monitus.net service better and faster.
Update (1:00 PM PDT)
The problem indeed seems to be resolved. We will keep monitoring over the week-end, and post a final update next Monday – but things definitely look back on track. Thank you for your patience.
Update (June 18th, 6:30AM PDT)
The issue is now confirmed as resolved. The data form Friday through Sunday looks back to normal. Thank you for your patience.