On December 17, 2010 at 1.05pm CDT, our hosting company Rackspace informed us that one of our servers had become unresponsive and that they had initiated an automatic reboot. The server was powered on almost immediately, but the reboot process and integrity checks did take longer than that. The issue lasted around 40 minutes in our estimation, when the server fully came online again.
We are very sorry about this problem and are looking at ways we can mitigate issues even faster in the future.
If you have any questions or concerns, please get in touch with me.
Michael Whitaker